Policies

General
A valid credit card or debit card is required with any reservation. Deposits and gift certificate purchases are transferable, not refundable. Rendered services are not refundable. Scheduling ahead is recommended to ensure availability of preferred times. To cancel or reschedule a reservation, you must provide 24-hours advance notice. Minors (under age 18) are not permitted without supervision and a signed consent form by the parent or legal guardian. Parents or legal guardians must sign a waiver form to permit their minor to receive any treatment and are required to be present in the room with the minor during the treatment. Policies and pricing are subject to change without prior notice.
​Vouchers & Promo Purchases​

Purchases do not include gratuity. Purchases including multiple sessions permit ONE (1) session use per day and do not permit multiple uses in the same day. Packaged appointments may be shared with a guest for additional $10 per occurrence. Each session must be used by the same person. Voucher appointments are subject to availability. Vouchers BOOKED BEFORE their expiration date will be accepted post-expiration. Vouchers booked after their expiration date are good for "cash value" (the amount paid) toward a service equal to or greater than the promotional value.
Cancellations
To cancel or reschedule a reservation, you must provide 24-hours advance notice. When 24-hours is not provided, the non-discounted value of your session will be charged to the credit or debit card given to hold the appointment. Upon discretion, a Late Cancel/Reschedule Fee of $50.00 per guest will be charged to the card on file if you choose to reschedule your appointment. When you or your guest are a no-show for your appointment, the full, non-discounted value of your session will be charged to the credit card given to hold the appointment. Upon discretion, you'll be charged a Late Cancel/Reschedule Fee of $50.00 per guest if you choose to reschedule your appointment. For Voucher appointments canceled without 24-hours advance notice, you'll be charged a $50.00 Late Cancel/Reschedule Fee per guest to continue to use the voucher. Otherwise, the promotional value of the voucher will be forfeited and the cash value of the voucher (the amount you paid) will be applied to the regular price of the same service requested. Remedy Massage reserves the right to cancel/reschedule any appointment, without penalty, due to occurrences beyond the control of Remedy Massage, including "Acts of God" including but not limited to inclement weather, risk of flood, electrical outage, etc for the sole the interest of Remedy Neuromuscular clients.
Refunds
Purchases: Purchases are non-refundable. For Non-rendered Services, the purchase amount may be exchanged for Service Credit only; Rendered Services are non-refundable and not valid for Service Credit. Gift Certificates/Cards: Gift Certificates and Gift Cards are non-refundable; amount may be exchanged for Service Credit only; Gift Certificates/Cards are limited to Services only; Limit one (1) Gift Certificate/Card may be redeemed per person, per visit; Not redeemable toward products. Full amount must be redeemed at time of redemption. Gratuity/Tips are not included in Gift amount. For all voucher purchases, contact your voucher company regarding refunds.
Ethics
Please arrive 15 minutes early for your appointment. To ensure all clients receive their sessions as expected, any client running more than 5 minutes late for their appointment will receive the remainder of the time left and be responsible for the service in full. Your licensed practitioner reserves the right to terminate your treatment if your behavior becomes inappropriate, unethical, abusive or rude.
Gratuities
For services that meet or exceed your expectations, gratuities are graciously accepted. Gratuities are not included in prices listed and are only accepted in the form of cash.